Lewisham Pensioners Forum
Complaints Procedure

The Forum wishes to fulfil its aims and objectives to a high standard, to help us do this we have a procedure through which you can let us know if you are not satisfied with your dealings with us.
You can make your complaint in whatever form is most convenient to you. You can telephone on 020.8690.7869, you can write to us at The Saville Centre, 436 Lewisham High Street, SE13 6LJ, you can email us on lpforum@btconnect.com or you can contact us via our web site www.lewishampensionersforum.org.uk
If you are not happy with Lewisham Pensioners Forum please tell us
If you are unhappy with an individual in Forum sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the Forum Co-ordinator
We will do our best to respond to you straight away but if the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint

If you wish to raise a matter more formally, please write to the Co-ordinator of Lewisham Pensioners Forum. All written complaints will be logged. You will receive a written acknowledgement within five working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please write to the Forum Chair. If the complaint cannot be resolved, the Chair will report the matter to the next Management Committee meeting, which will decide on any further steps and its formal response.
All complaints will be treated confidentially.

Equally, if you are pleased with the services offered, or have a suggestion on how we might improve our services, do let us know  

Doris Smith—Chair Lewisham Pensioners Forum